• email: help@dragonalliance.info
Our UK and Europe customer services can be reached via e-mail at help@dragonalliance.info and we aim to respond to all emails within 48 hours (Monday-Friday). Please note we are a small team so may not be able to get through all queries within this time frame, especially during busy periods.
Or, please use the contact form at the bottom of this page.
Payment Methods
We use a fully secure checkout and you can pay for your orders using Visa, Mastercard or Amex.
Our shopping cart is Level 1 PCI compliant and uses 256-bit SSL certificates to keep your order details secure.
Our shopping cart is in € Euros. For other countries, there is a currency converter available on the site, which will give you an idea of the cost of items in other currencies (based on a live exchange rate feed) but when you check out, the payment will be made in € Euros.
Customers shopping from the UK, Switzerland and Norway must shop from uk.dragonalliance.com
Once your order has been packed and assigned a tracking number at either of our warehouses, it is not possible for us to amend your delivery details or cancel the order. You can do this by contacting the relevant courier once your order has been scanned by them.
If you wish to cancel your order, please contact customer services as soon as possible. Once your order has been packed and assigned a tracking number at our warehouses, it is not possible for us to amend your delivery details or cancel the order. After this, you will be required to return the order for a refund. Please also note that any Prescription orders may not be cancelled once we have sent you an email confirming that we accept your order.
• email: help@dragonalliance.info
For returns, please see below (Returns and Exchange).
Europe
Shipping charges are calculated at checkout.
Customers shopping from the UK, Switzerland and Norway must shop from uk.dragonalliance.com
We have two distribution warehouses based in Germany and the Netherlands and we will use UPS, GLS or DPD to deliver your order, please note we may have to split your order into separate shipments and you will receive multiple tracking numbers. Orders are dispatched Monday to Friday (excluding public holidays).
Once your order is packed on our system, it is not possible for us to amend your delivery details. Please note that the order does not get marked as dispatched until courier pick up at the end of the day therefore we may be unable to amend the details before this as our warehouses pack most orders before midday.
The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-5 working days.
Here are delivery details for some of our most popular European destinations.
Austria 2-3 working days
Belgium 2-4 working days
Denmark 2-4 working days
France 2-4 working days
Germany 1-2 working days
Italy 5-7 working days
Netherlands 1-2 working days
Spain 5-7 working days
Please note, these are only estimations as we cannot predict courier delays, especially during busy periods. If you have any issues regarding the location of your parcel, please reach out to the courier first as they will have more information than we do!
Customers shopping from the UK, Switzerland and Norway must shop from uk.dragonalliance.com
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).
• email: help@dragonalliance.info
If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you can simply follow our standard return process outlined below.
How to return an item:
Please use the returns portal to generate your returns label, you will need your order number beginning "DRFC" and postcode. If you have any issues using the portal, please contact help@dragonalliance.info so we can assist you.
https://dragon-alliance.shipping-portal.com/rp/
Please quote your order number (this can be found in the top corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you), postcode and last name, and include the reason for return when prompted. Return your item(s), including all packaging and accessories using the return label provided.
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all protective films, tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn, damaged, or missing the protective films. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund the return charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
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Here is a link to our full Dragon Privacy Policy and Cookie Policy
Here is a link to our full Website Terms of Use and General Conditions
